| Position Title: |
Dispatcher |
| Position Description: |
The Dispatcher coordinates the assignment of ambulance units in order to maintain effective utilization of the available resources. This individual is responsible for accurately receiving all incoming communications, confirming accuracy of all information, documenting received information and transferring received information to the appropriate personnel in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receive and prioritizes all incoming telephone calls
- Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel
- Efficiently dispatches vehicles to emergency and non-emergency calls in a timely manner
- Monitor the status and locations of all operations resources
- Post available units as per system status guidelines
- Coordinates dispatch activities with other EMS agencies
- Provide back-up support for other dispatch positions within the communications center
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with certain disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- EMS and/or dispatch related experience and/or training preferred
- Knowledge of Computer Aided Dispatch (CAD) system
- Strong communciation, customer service and data entry skills
- Must be able to multi-task
- Must be able to function in a high stress environment
- Must be willing to work nights, weekends and holidays
EOE/AA M/F/D/V |
| Position Location: |
Memphis, TN |
To request more information regarding this job posting, please send an inquiry to the following:
Leah Stilwell - E-Mail: Kevin_Bolden@rmetro.com |